Refund & Return Policy

Last Updated: [DD Month YYYY]

At Kashwaree, we want you to be happy with your purchase. Please read our policy below regarding returns, exchanges, and refunds.

1. Eligibility for Returns

Due to the personal-care and cosmetic nature of our products (hair oils, body lotions, skincare), we can only accept returns in the following cases:

You received the wrong product (different from what you ordered)

You received a damaged or leaking product

You received an expired product

The product has a manufacturing defect (e.g. seal broken, tampered packaging on arrival)

We do not accept returns or exchanges for:

Change of mind after the product has been opened or used

Allergic reactions or dissatisfaction with results (please check ingredients before ordering; contact us first if you have skin sensitivities)

Products without original packaging, seal, or proof of purchase

2. Return Window

You must notify us within 48 hours of receiving your order by contacting us via WhatsApp, phone, or email with:

Your order number

Photos/video of the product and packaging showing the issue

A brief description of the problem

Requests made after 48 hours may not be eligible for return, exchange, or refund.

3. Return Process

Our team will review your request within [X] business days.

If approved, we will arrange for the product to be collected or ask you to send it back, and confirm whether you will receive a replacement or a refund.

Products must be returned unused, in their original packaging, with all seals intact (unless the issue is damage/defect).

4. Refunds

Approved refunds will be processed to the original payment method (for card/online payments) or via bank transfer (for Cash on Delivery orders), within [X] business days of us receiving and inspecting the returned product.

Original delivery charges are non-refundable, unless the return is due to our error (wrong item, damaged, or defective product).

Return shipping costs for defective/wrong items will be covered by Kashwaree. For other approved returns, the customer bears the return shipping cost.

5. Exchanges

If you would prefer an exchange instead of a refund (e.g. wrong product received), let us know when you contact us, and we will arrange this subject to stock availability.

6. Order Cancellations

Orders can be cancelled free of charge before dispatch. Contact us as soon as possible via WhatsApp or phone.

Once an order has been dispatched for delivery, it cannot be cancelled, but you may refuse delivery and request a return under the terms above.

7. Cash on Delivery (COD) Orders

For COD orders, please inspect your package at the time of delivery where possible. If the outer packaging appears damaged or tampered with, you may refuse the delivery and inform us immediately.

8. Contact Us

For any return, refund, or exchange requests, please reach out to:

Kashwaree

Phone / WhatsApp: +94 77 829 9666

Email: kashwaree@gmail.com

Address: No 79, Poruwadanda West, 12440, Sri Lanka